My name is Michelle, and I am a freelance writer, training professional, and development enthusiast. I have over 16 years of customer service experience, 15 years in the security industry, ten years in business and call center management, eight years in training and development, and two years of technical writing experience.
Throughout this time I have professionally written memos, policies & procedures, playbooks, email communications, training presentations, job aids, motivational speeches, and eLearning content. The content I have developed focuses on customer service, technical assistance, learning systems & applications, mentoring, customer loyalty, productivity, leadership, and other industry specific topics.
I am an avid reader and writer. I am knowledgeable about organic gardening, container gardening, parenting, crafts & hobbies, home cooking, and personal development. I also enjoy fitness, nutrition, exercise, and weight loss. I love book, movies, TV, and travel too.